Refund policy

RETURN & REFUND POLICY: Direct-to-Consumer
LUSHDROP BEV. CO.

FINAL SALE — NO RETURNS ACCEPTED

Because LUSHDROP products are perishable, cold-stored goods, all sales are final. 
We are unable to accept returns for any reason. We take great care in packing and 
shipping every order, and we ask that you carefully inspect your delivery upon 
arrival and report any concerns right away.

ONCE DELIVERED, WE CANNOT ACCEPT CLAIMS

After your order has been delivered and accepted, we are unable to process 
replacement requests. Please inspect your package at the time of delivery and do 
not discard any packaging if you believe your order may have been damaged in transit.

DAMAGED DURING SHIPPING?

If your package arrives visibly damaged, here's what to do:

1. Do not discard the packaging — it is required for your claim.
2. File a freight claim with the carrier that delivered your package.
3. Take clear photos that include:
   - All four (4) sides of the outside of the damaged package
   - Full images of the product(s) inside the package
4. Email your claim and photos to contact@lushdropbevco.com.

If your claim is approved, we will send a replacement at no charge to you. 
Claims submitted without the required photos and carrier claim documentation 
will not be eligible for replacement.

NEED HELP?

We're here for you. Reach out anytime at contact@lushdropbevco.com and our 
team will get back to you as soon as possible.

WHOLESALE RETURN & DAMAGE CLAIM POLICY
LUSHDROP BEV. CO. 

FINAL SALE — NO RETURNS ACCEPTED

All wholesale purchases are final. Due to the perishable and cold-stored nature 
of LUSHDROP products, returns are not accepted under any circumstances. Wholesale 
partners are responsible for thoroughly inspecting all received product at the 
time of delivery and documenting any discrepancies or damage before accepting 
the shipment.

CHAIN OF CUSTODY & ACCEPTANCE OF DELIVERY

LUSHDROP's responsibility for product condition ends at the point of transfer 
from our chain of custody. Acceptance of delivery constitutes acknowledgment 
that the shipment was received in satisfactory condition. Claims reported after 
delivery has been accepted will not be eligible for replacement.

Wholesale partners are reminded of their cold storage and handling obligations 
as outlined in the Retailer Wholesale Acknowledgement. Product that has been 
mishandled, stored improperly, or not rotated per FIFO requirements is not 
eligible for replacement.

SHIPPING DAMAGE CLAIMS

In the event of freight damage, the following steps must be completed in full 
for a claim to be considered:

1. Note the damage on the delivery receipt at the time of receipt before 
   the carrier departs.
2. File a freight claim directly with the courier responsible for the shipment.
3. Submit the following documentation to contact@lushdropbevco.com:
   - A copy of the filed freight claim
   - Photos of all four (4) sides of the exterior of the damaged parcel
   - Full images of the product(s) inside the parcel being reported as damaged
   - Applicable temperature logs if a cold-chain breach is suspected

Claims that are incomplete or submitted after delivery acceptance without 
delivery receipt notation will not be approved. Approved claims will be 
fulfilled with replacement product within fifteen (15) business days of 
claim approval at no additional cost.

CONTACT & SUPPORT

For claim submissions or account support, contact us at:
contact@lushdropbevco.com

Please reference your order number and account name in all correspondence 
to ensure prompt processing.

LUSHDROP BEV. CO. • hydrate as nature intended • Knoxville, Tennessee • 2026